Our Policy
Black Car Service Policies
1. Booking
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You can book online, through our app, or by phone.
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Please book in advance to ensure vehicle availability.
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A valid credit card is needed to confirm your reservation.
2. Cancellations & No-Shows
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Cancel at least 24 hours before your pickup time to avoid charges.
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Cancellations made within 24 hours may be charged 50% of the fare.
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No-shows (if you don’t meet your driver without notice) will be charged 100% of the fare.
3. Wait Time
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You have a 15-minute grace period for non-airport pickups.
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After that, wait time fees apply in 15-minute increments.
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For airport pickups, we include 60 minutes of free wait time for domestic flights and 90 minutes for international flights.
4. Payments
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For your convenience, we accept all major credit cards, debit cards, cash, Zelle, and approved business accounts.
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Payment is required at the time of booking or after the trip, depending on your account setup.
5. Passenger Conduct
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No smoking, vaping, or open alcohol is allowed in our vehicles.
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Seat belts must be worn at all times.
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Our chauffeurs may refuse service if a passenger’s behavior is unsafe or disrespectful.
6. Cleaning & Damage
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Please help us keep our vehicles clean.
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A minimum $250 cleaning fee applies for major spills or damage.
7. Child Seats
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We follow all child safety laws.
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Please request a child seat in advance if needed, or bring your own.
8. Lost Items
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If you leave something behind, contact us right away.
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We’ll do our best to return any lost items, but we can’t be responsible for personal belongings.
9. Delays
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We track flights and traffic to ensure timely service.
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However, delays caused by weather, traffic, or events beyond our control are not our responsibility.
10. Privacy
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Your information and travel details are always kept private and secure.
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Our chauffeurs are trained to respect your confidentiality.